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Product Return Information

Netcraft Guarantee

If for any reason you are not satisfied with your purchase, just return it to us within 30 days of purchase (shipped date). We will be happy to substitute an item or refund your money, whichever you prefer. Contacting our customer service for an (return merchandise authorization) will speed your return. Customer Service RMA.

Please fill out and include the return form below with your merchandise.

Download Return Form

Manufacturer Warranties

Some products that we offer have a manufacturer’s direct warranty. Products that have a manufacturer’s warranty include rod blanks, melting pots, and some fishing accessories.

  • Pacific Bay Warranty Policy (360-683-2080) Pac Bay Warranty
  • Sportsmans Series Rod Blank Lifetime Warranty (360-683-2080) Netcraft Warranty
  • Batson Enterprises Lifetime Warranty (360-912-6057) Rainshadow, Revelation, Immortal, RX6, Rx7, E Glass Batson Warranty
  • American Tackle Warranty (888)-516-1750 American Tackle Warranty
  • Lee Melting Pots Support Lead Pot Spout Leakage
  • In most cases, you are responsible for the cost of shipping. Under certain instances we will reimburse the customer for shipping charges if:

  • We have shipped an item in error. The item the customer received did not match those on his invoice.
  • We have packaged an item incorrectly. The item in the package is not what is stated on the package label.
  • The characteristics of the item do not match the information listed in our catalog or on our web site.
  • We substituted an item without the consent of the customer.
  • Our Product Support staff determines that the product is defective.