Janns Netcraft Privacy Policy
Welcome to the Jann’s Netcraft Online Store. In order to make you feel comfortable and provide you a secure shopping experience in our online store, Jann’s Netcraft has taken numerous precautions to guard your security while making purchases online. Our goal is to make you feel as comfortable shopping here as you would from our catalog or retail showroom.
Changes in this Privacy Policy
Jann’s Netcraft LLC reserves the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
Sharing
We do not rent, sell or trade our mailing lists to marketing companies, competition or data collection sites. We do not share aggregated demographic information about you.
Legal Disclaimer
We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
The Personal Information You Provide To Us and How We May Use It
You are not required to provide Personal Information to browse our website. If you choose to purchase products and or services from our website, call center or retail store you will be asked to provide your name, mailing and or shipping address, telephone number (in case our customer service staff needs to reach you about your order), email address (so that we may send an email order confirmation and shipment information about your order and, email newsletter and/or special offers), and a payment method such as credit card information. We will also store a record of your request along with your email address. In addition, our Web servers track various technical details about your visit, such as your computer’s IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you. We use this information to monitor and improve our Tech Resources as well as personalize your experience with Jann’s Netcraft LLC through direct on-line advertising.
We may use your information for our general commercial purposes including marketing to you as provided in this statement. In the following paragraphs, we outline some of the services and activities through which we gather your Personal Information and provide information on how that Personal Information is used.
Personal Information is collected and used in the following ways:
Online Purchases – To process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
Online Shopping Accounts – To remember you, to speed up the shopping process and to customize your site experiences. As a customer of Jann’s Netcraft LLC/jannsnetcraft.com, you give us permission to store your personal information. Note: we do not store credit card information, which must be entered each time you order from us.
Email Special Offers, Events & Newsletters – To send you special offers, and event notification by email. The CAN-SPAM Act allows direct marketing email messages that applies to “transaction or an established relationship” with the recipient, without permission, until the recipient explicitly requests these types of emails to stop. You have a right to not receive (opt-out of) future messages by clicking the (“no longer with to receive”) link option at the bottom of the email. Please allow up to ten days for your unsubscribe request to process.
Online Purchases – To process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
Correcting or Updating your Personal Information
If any personal identifiable information changes about you (such as address or zip code), we will gladly correct or update this information for you. This can be done by: telephone 1-800-638-2723, e-mail customerservice@jannsnetcraft.com, and fax at 1-419-868-8338.
With whom do we share your personally identifiable information?
In order to operate this web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personally identifiable information to service providers who assist us with processing orders, shipping products to you, processing your payment information, sending you catalogs, sending you e-mails and newsletters. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Policy. Some of those organizations may have their own Privacy Policies which may give you additional protections, so you are encouraged to read those policies when presented to you. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
We use software tools and service providers to help us gather and analyze information about our customers (anonymous traffic, and from time to time, individual user activity) on our web site. By reporting and tracking ads served on our site, these service providers help us conduct our business, optimize our ad campaigns through the use of data analytics, and deliver the most relevant products and services. They are not permitted to use your personally identifiable information for any secondary purposes.
Requesting a Print Catalog
To send you a print catalog we must have your name and postal address including zip code. If a user wishes to receive a Jann’s Netcraft printed catalog by postal mail, we ask for contact information such as name and postal address. Requesting a print catalog does not add you to Jann’s Netcraft special offers list or any other direct marketing list.
Secure Ordering Process
Any credit card information you enter on our site is securely encrypted by industry-standard protocol, TLS (Transport Layer Security). The Jann’s Netcraft Web site uses TLS to communicate with secure browsers like Firefox and Internet Explorer. These browsers encrypt your credit card and personal identifiable information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our servers.
Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal identifiable information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in a video surveillance secure facility, and access to your data by our employees is extremely limited to a “need to know” basis, controlled by password protected systems. File logs are created and monitored for additional security. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax or mail your order to us. For telephone ordering or assistance, please call 419-868-8288 option 6 or 800-638-2723. Our fax number for orders is 419-868-8338 or, send your order to Jann's Netcraft, 3350 Briarfield Blvd., Maumee, OH 43537.
What are cookies and how do we use them?
Cookies are small amounts of information stored in files within your computer’s browser. Web sites can access only the cookies that they have stored on your computer. For example, if ABC Computer Company stores a cookie on your browser, ABC may access its own cookie but not that of another company.
Jann’s Netcraft uses cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting the Site. For example, we may save your login information so you do not have to sign in every time you visit the site. Cookies help us customize the content you see when you visit the Site. They help measure and research the effectiveness of our interactive online content, features, and other communications. Finally, they track site analytics to improve site services.
Choice-Opt-Out
Our users are given the opportunity to ‘opt-out’ to having their information used for purposes not directly related to our site when we ask for the information. For example, our weekly email offer has an unsubscribe link users can select to prevent receiving any marketing material.
Users who no longer wish to receive our print catalog or promotional materials may also opt-out of receiving these communications by replying with ‘unsubscribe’ in the subject line in an email to customerservice@jannsnetcraft.com or by requesting this change by telephone at 419-868-8288 option 6 or 800-638-2723, and fax at 1-419-868-8338.