All of our customer service operators are trained and ready to help you with order placement and order status. Answering questions about shipping fees and inventory availability are their specialty. They're experts at solving an ordering problem whether it was placed on-line or by phone. Call customer service at (419) 868-8288 option 6 or 1-800-NETCRAFT. We answer questions emailed to us promptly at customerservice@jannsnetcraft.com.
Our Customer Service Department is closed the following holidays: New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas.
Our product support group is here to help you with product questions, special orders and technical questions about using the products we sell. Everyone in product support is an avid fisherman and receives training to become familiar with using all of our products. If we don't know the answer, we'll do our best to find it. Call us at (419) 868-8288 option 1. We answer questions emailed to us promptly at techhelp@jannsnetcraft.com.
Our Product Support Department is closed the following holidays: New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas.