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Netcraft Customer Service - We Know Ordering
All of our customer service operators are trained and ready to help you with order placement and order status. Answering questions about shipping fees and inventory availability are their specialty. They're experts at solving an ordering problem whether it was placed on-line, by phone or through the mail.
Netcraft Customer Service department can be reached by Phone toll free at 1-800-346-6590 and by email at customerservice@jannsnetcraft.com.
| Hours EST- December 1,2012 - December 31, 2012 |
| 8:00am - 5:30pm, Monday-Friday |
| 9:00am - 2:00pm, Saturday |
| Closed Sunday |
Hours EST - January 2,2013 - March 29, 2013 |
| 7:00am - 6:30pm, Monday |
| 7:00am - 6:00pm, Tuesday Thru Friday |
| 9:00am - 4:00pm, Saturday |
| 10:00am - 4:00pm, Sunday |
Hours EST - March 30, 2013- December 31, 2013 |
| 8:00am - 5:30pm, Monday - Friday |
| 9:00am - 2:00pm Saturday |
| Closed Sunday |
Holidays
Our Customer Service Department is closed the following holidays: New Years Day, July 4th, Memorial Day, Labor Day, Thanksgiving Day and Christmas.
Netcraft Product Support - We Know Fishing
Our product support group is here to help you with product questions, special orders and technical questions about using the products we sell. Everyone in product support is an avid fisherman and receives training to become familiar with using all of our products. If we don't know the answer, we'll do our best to find it.
The Netcraft Product Support Group can be reached by Phone - (419) 868-8288 Option 1 or email us at techhelp@jannsnetcraft.com.
| Hours EST- December 1,2012 - December 31, 2012 |
| 9:00am - 6:00pm, Monday-Friday |
| 9:00am - 5:00pm, Saturday |
| Closed Sunday |
Hours EST - January 2,2013 - April 27, 2013 |
| 9:00am - 6:00pm, Monday - Friday |
| 9:00am - 5:00pm, Saturday |
| 10:00am - 4:00pm, Sunday |
Hours EST - April 28, 2013- December 31, 2013 |
| 9:00am - 6:00pm, Monday - Friday |
| 9:00am - 5:00pm Saturday |
| Closed Sunday |
Holidays
Our Product Support Group is closed the following holidays: New Years Day, July 4th, Memorial Day, Labor Day, Thanksgiving Day and Christmas.
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