Jann's Netcraft Ordering Information

SHIPPING FEES

Order Amount US Surface 2 Day Air
Under $20.00 $6.25 $18.95*
$20.01-$40.00 $7.75 $18.95*
$40.01-$60.00 $8.75 $18.95*
$60.01-$85.00 $9.95 $18.95*
$85.01-$125.00 $10.95 $18.95*
$125.01-$150.00 $12.75 $18.95*
Over $150.00 $13.95 $18.95*

* US street address only. Under 4# package weight. No hazardous materials shipped via air.

Order on our secure website 24 hours a day, every day.

Order by phone, simply call 1-800 NETCRAFT (1-800-638-2723).

Hours: EST Eastern standard time

  • December 1, 2007 - December 29, 2007
    • 8:30am - 5:30pm Monday-Friday
    • 9:00am - 4:00pm, Saturday
  • January 2, 2008 - April 26, 2008
    • 8:00am - 8:00pm Monday
    • 8:00am - 7:00pm Tuesday-Thursday
    • 8:00am - 6:00pm Friday
    • 9:00am - 4:00pm, Saturday
  • April 28, 2008 - December 31, 2008
    • 8:00am - 5:30pm, Monday - Friday
    • 9:00am - 4:00pm, Saturday

Order by FAX - 1-419-868-8338

Guarantee - If for any reason you are not satisfied with your purchase, just return it to us within 2 weeks of receipt. We will be happy to substitute an item or refund your money, whichever you prefer.

Changes - Prices, fees, and product specifications are subject to change without notice.

Why we need your email address  - To better serve you, we confirm your order via email when it is received and again when it is shipped. On occasion, we send special offers and new product announcements to our customers. You can opt out of these offers.

What is my account?  - After you have created an on-line account, you can review you order history along with current order status and order tracking.  

Shipping time - Over 90% of our orders are shipped within 24 hours of receipt. If we have your current email address, we will confirm receipt of your order and order shipment.

Privacy - We never sell, rent or release your personal information. Your personal information remains private with us.

Cookies - To allow you to place orders and review your account, we must put a cookie on your computer. These cookies are for your convenience only and are not used for any other purpose.

International Orders - Prices in our catalog and on our website are in U.S. dollars. We suggest you place your order on our secure website. The order will be placed on hold and you will be provided a shipping charge quote by email before the order is processed. We will also accept your order via Fax or mail. We recommend payment by credit card. Shipping charges are based on the items ordered. Not all of our products can be shipped to all destinations. Please contact customer service customerservice@jannsnetcraft.com if you have any questions.

Alaska, Hawaii, and Puerto Rico - Use our regular ground shipping fees for parcel post. The 2-Day Air Service fee is $20.99. Air Service delivery to outlying areas may take an additional 3-4 days.

Holidays - We are closed the following holidays, New Years Day, Memorial Day, July 4th,  Labor Day, Thanksgiving Day and Christmas.