Jann's Netcraft Customer Service

Contact our customer service department with your questions about:

  • Order Status (Also available on-line when you log into your account)
  • Product Availability
  • Questions or problems with your order
  • Website Questions

    • They're knowledgeable and want to help!
  • Live Help on our website
  • Call 1-800-346-6590
  • email us at CustomerService@JannsNetcraft.com
    Please remember to provide your name and address when requesting order information.


    • Shipping fees and ordering information

Hours: EST Eastern standard time

  • December 1, 2011 - December 31, 2011
    • 8:00am - 5:30pm, Monday - Friday
    • 9:00am - 2:00pm, Saturday
  • January 2, 2012 - April 27, 2012
    • 8:00am - 7:00pm, Monday - Tuesday
    • 8:00am - 6:00pm, Wednesday, Thursday, Friday
    • 9:00am - 4:00pm, Saturday
    • 10:00am - 4:00pm, Sunday
  • April 30, 2012 - December 31, 2012
    • 8:00am - 5:30pm, Mon - Fri
    • 9:00am - 2:00pm, Sat
    • Closed, Sunday