Jann's Netcraft Customer Service

Contact our customer service department with your questions about:

  • Order Status (Also available on-line when you log into your account)
  • Product Availability
  • Questions or problems with your order
  • Website Questions

    • They're knowledgeable and want to help!
  • Live Help on our website
  • Call 1-800-346-6590
  • email us at CustomerService@JannsNetcraft.com
    Please remember to provide your name and address when requesting order information.


    • Shipping fees and ordering information

Hours: EST Eastern standard time

  • December 1, 2008 - December 31, 2008
    • 8:00am - 5:30pm Monday-Friday
    • 9:00am - 4:00pm - Saturday
  • January 2, 2009 - March 31, 2009
    • 8:00am - 8:00pm Monday
    • 8:00am - 7:00pm Tuesday-Thursday
    • 8:00am - 6:00pm Friday
    • 9:00am - 4:00pm, Saturday
    • Noon - 4:00pm, Sunday
  • April 1, 2009 - December 31, 2009
    • 8:00am - 5:30pm, Monday - Friday
    • 9:00am - 4:00pm, Saturday
    • Closed, Sunday